Case Studies

Healthwatch – Reflective Audit

The purpose of the Healthwatch Reflective Audit is to allow peolpe to understand how well the local Healthwatch is working within a local area.  It also allows people to understand whether working with local Healthwatch is intoducing changes to local organisations…

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Community Pharmacy Patient Questionnaire (CPPQ)

All pharmacies have to produce an annual Community Pharmacy Patient Questionnaire (CPPQ) survey.  The results of the survey allow pharmacies gain valuable feedback on the support and services that they supply.  Osiris MR is one of the larger providers of CPPQ services…

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Customer Satisfaction – Telephone & Email

Working with a household name telecommunications company Osiris MR deliver weekly and monthly results on the performance of both internal and outsourced IT service desk solutions.  To ensure that participants are given maximum opportunity to respond…

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Clinical Commissioning Group (CCG)

With increasing pressure on local budgets Osiris MR was commissioned to help a Clinical Commissioning Group (CCG) to consult with the local population.  The purpose of the consultation exercise was to understand peoples views on priority services and help make future decisions…

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Mystery Shopping

Monitoring staff performance is a critical part of managing any business.  If your business relies on your staff transporting people ensuring that driver skills and customer service are being delivered properly is essential to…

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